Terms & Conditions.
Last updated: 1st August 2026
1. Introduction & Agreement to these Terms
These Terms & Conditions ("Terms") govern your use of the Atelier Concierge website (the "Website") and all concierge and lifestyle management services provided by Atelier Concierge Ltd ("Atelier Concierge", "we", "our", or "us").
By accessing our Website, making an enquiry or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or our services.
These Terms apply to all bookings made directly with Atelier Concierge by email, telephone, WhatsApp, social media, through our Website or any other communication channel.
2. Who We Are
The Website is operated by:
Atelier Concierge Ltd
Company Number: 17350356
Registered Office:
1A Weech Road
London NW6 1DL
United Kingdom
Email: sarrah@atelierconcierge.co.uk
Website: www.atelierconcierge.co.uk
3. Our Services
Atelier Concierge provides bespoke luxury concierge and lifestyle management services, including but not limited to:
Travel planning and itinerary management
Hotel and villa reservations
Restaurant reservations
Event bookings and VIP experiences
Chauffeur and transportation arrangements
Personal shopping
Lifestyle management
Corporate concierge services
Bespoke requests
All services are subject to availability and acceptance.
Submitting an enquiry does not guarantee that a booking or request can be fulfilled.
We reserve the right to refuse any request that we reasonably believe is unlawful, unsafe, impossible to fulfil or inconsistent with our business values.
4. Bookings & Payment
A booking is only confirmed once:
your request has been accepted by Atelier Concierge;
availability has been confirmed where applicable; and
any required payment has been received.
Unless otherwise agreed in writing, payment must be made in full before services are provided.
Quotes are provided based on the information available at the time of enquiry and may change due to supplier pricing, availability, taxes, exchange rates or other external factors before confirmation.
Additional requests or changes after confirmation may incur additional charges.
5. Membership Services
Where applicable, Atelier Concierge may offer membership services providing access to exclusive concierge support and benefits.
Membership benefits apply only while the membership remains active.
Membership fees are non-refundable unless otherwise agreed in writing.
We reserve the right to modify membership benefits, provided that any changes do not affect services already confirmed.
6. Third-Party Suppliers
Many of the services arranged by Atelier Concierge are provided by independent third-party suppliers, including but not limited to hotels, airlines, restaurants, event organisers, transport providers, ticketing companies, experience providers and other hospitality partners.
Unless expressly stated otherwise, Atelier Concierge acts solely as an intermediary when arranging these services.
While we carefully select our partners, we do not own, manage or control third-party suppliers and cannot guarantee their availability, pricing, quality, performance or policies.
Bookings arranged through third-party suppliers remain subject to the relevant supplier's own terms and conditions, including their cancellation, amendment and refund policies.
7. Client Responsibilities
You are responsible for providing complete, accurate and up-to-date information necessary for us to arrange your requested services.
Where applicable, this includes:
passenger or guest names;
passport details;
travel documentation;
dietary requirements;
accessibility requirements;
event information;
payment details.
You are responsible for ensuring that all travellers possess valid passports, visas, insurance and any documentation required for travel.
Atelier Concierge shall not be responsible for losses, delays or additional costs resulting from inaccurate or incomplete information provided by you.
8. Cancellations, Refunds & Amendments
Cancellation requests must be submitted to Atelier Concierge in writing.
As a general cancellation policy:
cancellations made more than 48 hours before the scheduled service may be eligible for a refund, subject to any non-recoverable costs already incurred;
cancellations made within 48 hours of the scheduled service will result in 50% of all payments made being non-refundable;
cancellations made within 24 hours of the scheduled service will result in 100% of all payments made being non-refundable.
However, many services arranged by Atelier Concierge are provided by independent third-party suppliers who operate their own cancellation, amendment and refund policies.
Where a third-party supplier's policy applies, that policy shall take precedence for the relevant booking.
Atelier Concierge shall not be responsible for cancellation charges, non-refundable deposits or losses imposed by third-party suppliers.
Any concierge fees, administration fees or other non-recoverable costs already incurred by Atelier Concierge may remain non-refundable.
Requests to amend or reschedule a booking are always subject to availability and may incur additional charges.
9. Website Use & Intellectual Property
You agree not to:
use the Website unlawfully or fraudulently;
attempt to gain unauthorised access to the Website or its systems;
introduce viruses or malicious software;
copy, reproduce or commercially exploit any content from the Website without our prior written consent.
All content on this Website, including text, branding, logos, graphics, photographs and designs, is owned by or licensed to Atelier Concierge Ltd and is protected by applicable intellectual property laws.
10. Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so under the laws of England and Wales.
Subject to that:
Atelier Concierge does not guarantee the availability of any supplier, venue, reservation or experience until confirmed.
We are not responsible for delays, cancellations, supplier insolvency, weather conditions, transport disruption, governmental restrictions or other events beyond our reasonable control.
We are not liable for indirect, consequential or unforeseeable losses arising from the use of our Website or services.
Our total liability arising from any booking shall not exceed the amount paid directly to Atelier Concierge for the relevant service.
We strongly recommend that clients obtain appropriate travel and event insurance where applicable.
11. Privacy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information in accordance with applicable UK data protection laws.
12. Changes to these Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, suppliers or legal obligations.
The latest version will always be published on this page together with the updated "Last updated" date.
Your continued use of our Website or services constitutes acceptance of the updated Terms.
13. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms, the Website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us:
Atelier Concierge Ltd
Email: sarrah@atelierconcierge.co.uk
Website: www.atelierconcierge.co.uk