Privacy policy.

Last updated: 1st August 2026

1. About this Privacy Policy

Atelier Concierge respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make an enquiry or use our concierge services.The organisation responsible for your personal information is:Atelier Concierge Ltd
Trading as Atelier Concierge
Company number: 17350356
Registered office: 1A Weech Road, NW6 1DL, London, UK
Email: sarrah@atelierconcierge.co.uk
Website: atelierconcierge.co.uk

For the purposes of UK data-protection law, we are the data controller.

2. Information we collect

We may collect the following personal information: your name; email address; telephone number; the information you include in an enquiry or contact form; your preferences, requirements and interests; correspondence between you and Atelier Concierge; information needed to arrange travel, dining, events, reservations or other concierge services; payment, invoicing and transaction information where applicable; technical information relating to your use of our website, such as your IP address, browser, device and pages visited; cookie and website analytics information. Where necessary to fulfil a specific request, you may provide information relating to dietary requirements, accessibility needs, health, identification documents or travel arrangements. We will only request sensitive personal information when it is necessary and legally permitted. Please avoid submitting sensitive information through the general website enquiry form unless it is required for your request.

3. How we collect your information

We collect personal information when you: submit an enquiry through our website; contact us by email, telephone, WhatsApp, social media or another communication channel; ask us to provide or arrange a service; enter into an agreement with us; subscribe to marketing communications; interact with our website. We may also receive information from someone acting on your behalf or from a supplier where this is necessary to manage your request.

4. How we use your information

We may use your personal information to: respond to enquiries; understand your preferences and requirements; prepare proposals or quotations; provide and manage concierge services; make bookings and arrangements with third-party suppliers; communicate with you about a request or service; manage our client relationship; process payments and maintain business records; improve our website and services; protect our website, clients and business against misuse, fraud or security threats; comply with legal, accounting and regulatory obligations; send marketing communications where you have chosen to receive them. We will not sell your personal information.

5. Our lawful bases

We rely on one or more of the following lawful bases:

Contract

We use your information where it is necessary to take steps at your request before entering into a contract or to provide services under an existing agreement.

Legitimate interests

We may use information where necessary for our legitimate business interests, including responding to enquiries, managing client relationships, improving our services and protecting our business. We consider the potential effect on your privacy before relying on legitimate interests.

Legal obligation

We may use and retain information where required to comply with legal, tax, accounting or regulatory responsibilities.

Consent

We rely on consent where required, including for certain marketing communications or where you provide sensitive personal information for a specific purpose. You may withdraw your consent at any time by contacting us. Withdrawing consent will not affect processing that took place before it was withdrawn.

6. Marketing communications

We will only send promotional emails or messages where we have an appropriate legal basis to do so. Where you have subscribed to receive marketing, you may unsubscribe at any time by emailing sarrah@atelierconcierge.co.uk. Submitting a general enquiry does not automatically subscribe you to marketing communications.

7. Sharing your information

We may share relevant personal information with trusted organisations where necessary, including: hotels, airlines, transport providers and travel specialists; restaurants and hospitality venues; event venues, planners and suppliers; ticketing, entertainment and experience providers; payment and invoicing providers; Squarespace, which hosts our website and contact forms; Microsoft and other communication or business-software providers; professional advisers, including accountants, insurers, lawyers and consultants; IT, security and administrative service providers; government, regulatory or law-enforcement authorities where legally required. We only share information that is reasonably necessary for the relevant purpose.Third-party suppliers may act as independent data controllers and may provide their own privacy policies. Their handling of personal information will be subject to their own terms and policies.

8. International transfers

Some suppliers or technology providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place, as required by UK data-protection law. This may include using suppliers located in countries recognised as providing adequate protection or relying on approved contractual safeguards.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Our usual retention periods are: general enquiries that do not become client relationships: up to 12 months after the last communication; client and service records: for the duration of the relationship and usually for up to six years afterwards where required for legal, accounting, tax or dispute-resolution purposes; marketing information: until you unsubscribe or withdraw your consent; website and cookie information: according to the relevant cookie or analytics retention settings. We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims. Personal data should not be retained indefinitely “just in case”; retention periods should reflect the actual purpose and legal requirements. 

10. Cookies and website analytics

Our website may use cookies and similar technologies to: operate essential website functions; remember visitor preferences; understand how visitors use the website; measure website performance; maintain security. Where required, non-essential cookies will only be used after you have made a choice through our cookie banner. Further information can be found in our Cookie Policy and cookie-preference settings.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Access to personal information is restricted to people and service providers who reasonably need it for the purposes described in this Privacy Policy. However, no website, email service or electronic transmission can be guaranteed to be completely secure.

12. Your rights

Depending on the circumstances, you may have the right to: request access to the personal information we hold about you; ask us to correct inaccurate or incomplete information; request deletion of your information; request restriction of how your information is used; object to certain processing, including direct marketing; request the transfer of certain information; withdraw consent where processing is based on consent; complain about how your information has been handled. Some rights are subject to legal limitations and may not apply in every situation. To exercise your rights, contact: sarrah@atelierconcierge.co.uk. We may need to verify your identity before completing a request.

13. Complaints

Please contact us first if you have concerns about how we use your personal information, so we can try to resolve the matter.You also have the right to complain to the UK Information Commissioner’s Office:Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFTelephone: 0303 123 1113

14. Children’s information

Our website and services are not directed specifically at children. We may process limited information about a child where a parent, guardian or authorised adult asks us to arrange travel, hospitality or another service involving that child. The adult providing the information must have authority to do so.

15. Automated decision-making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on individuals.

16. Links to other websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party website you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, suppliers, website or legal obligations. The latest version will always be published on this page.

18. Contact us

Questions about this Privacy Policy or our handling of personal information should be sent to:

Email: sarrah@atelierconcierge.co.uk
Website: atelierconcierge.co.uk